Progress looks different
Open Players on the Welcome screen and check that the correct local player is selected.
FOR GROWN-UPS
Help & Support
Quick answers for looking after a player’s progress and getting Peblet World working again.
Keep a backup
Open Parent / Teacher View and export a player backup before changing, resetting or replacing a device.
Closing the app
Closing the app should not erase progress. Deleting the app or clearing app storage may remove it.
Sound or movement
Open Parent / Teacher View to change sound effects and reduced-motion settings for the selected player.
Contact Peblet World
Email hello@pebletworld.com. Please include the device type, the page where the problem happened and what you expected. Do not include a child’s full name, school, address, photograph or player backup unless support specifically asks for it.
About backups
Importing a valid backup creates a separate local player; it does not overwrite an existing player. A device can hold up to four local players.
App version
Version 1.0. The version shown by an app store may include an additional build number.